Any questions?
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我们的工作时段为工作日的上午9:00至晚上8:00(英国银行假期除外)和周六的上午10:00至下午4:00 和星期日的上午10:30至下午4:30(格林威治时间)。
英国国内电话
020 7293 0972
海外电话
00 44 20 7293 0972
或者拨打我们的Skype号码:
00 44 20 7193 6255
我们的邮寄地址是:
The Leisure Pass Group Limited
PO BOX 2337
Paris
W1T 3BB
Frequently Asked Questions
优点
- Does The Paris Pass come with a guidebook
Once you buy a Paris Pass you will be offered a free 120+ page extensive guidebook (available in three languages) detailing every attraction, as well as other various shopping and dining offers for you to take advantage of on your trip.
- What are the main benefits of The Paris Pass
The Paris Pass is the complete sightseeing package. It includes a Paris Museum Pass with free entry to over 55 premier museums and monuments, as well as a Paris Attraction Pass with free entry to Paris’ top attractions.
You can travel the metro, buses and RER within central Paris for free with a Paris Visite Pass and take a hop-on, hop-off Paris Bus Tour with an unlimited use ticket valid for 1 day.
Don’t worry about waiting in line, skip the long queues at some of the busiest attractions and landmarks in the city and get clued up with our free guidebook with top tips and a map of the area.
The Paris Pass included the complete package, not to mention many more special offers from shopping to eating!
- Can I skip the lines
Yes, if you have a Paris Pass you qualify for fast track entry into many museums and attractions in Paris, particularly: The Louvre, The Musee D’Orsay, Centre Pompidou & Grevin Wax Museum.
- Is there any benefit in buying the pass now
If you purchase the Paris Pass in advance, online, then you have the option to get it posted to you before you travel. This allows you to plan in advance and make an itinerary with the information provided to you in our guidebook.
Then, as soon as you arrive in Paris, you can start using your card!
The Paris Pass will be valid 12 months from the date of purchase.
一般
- How does The Paris Pass work
The Paris Pass is designed to help save you money and time when visiting the capital. It’s simple and easy to use and combined with an extensive free 120+ page Guidebook, app and website, we can help you plan your visit to Paris.
The Pass is a package made up of different elements: the Paris Museum Pass which gives you free entry to over 55 of Paris’s most famous museums; the Paris Attractions Pass which provides free entry to Paris’s best attractions including Musee Grevin, Seine River Cruise and a Wine Tasting experience; a Paris Visite Pass, which allows you to travel for free on the Paris transport system; a hop-on, hop-off free Paris Bus tour and many other discounts and offers.
Once activated, you can use your pass on for the length of your pass duration, on consecutive days.
Valid for 12 months from the date of purchase, the Paris Pass is your complete sightseeing package to Paris.
- Who is The Paris Pass for
EVERYONE! The Paris Pass has something for everyone including families, couples, children, adults, first time visitors, repeat visitors, long haul visitors, short stay visitors, independent travellers, international visitors as well as French and local residents.
The Paris Pass is for anyone who wants to save money and time whilst visiting one of the most exciting cities in the world.
- Does The Paris Pass include any night time activities
Although the Paris Pass is predominantly to be used for day time attractions and activities, you can enjoy other offers like The Lido for spectacular shows, or grab a late night snack at Hard Rock Café.
Click here for a list of attractions you can visit with the Paris Pass.
- Who is behind The Paris Pass
The Paris Pass is owned and managed by sightseeing and tourism experts The Leisure Pass Group.
The Leisure Pass Group have successful products throughout Europe including The London Pass and Berlin Pass.
The Leisure Pass Group has won several industry awards including most recently the Silver Prize for Best Holiday Attraction Ticket Provider at the 2012 British Travel Awards.
有效期
- How long is the Paris Pass valid for
The Paris Pass if valid for the duration of the pass purchased; ie, 2, 3, 4 or 6 days. These days must be used on consecutive days.
Your pass will be activated as soon as you go to your first attraction, or activate it on any public transport, so be aware that if your pass is activated at 5pm or in the evening, this will count as your first calendar day.
The Paris Pass is valid for 12 months from the date of purchase, so it makes the perfect gift for anyone planning to travel later in the year. Likewise, if you aren’t sure of when to plan your trip, you can purchase the pass in advance and with the help of our guidebook, start planning an itinerary before you go.
- When can I start using the Pass
You can use your Paris Pass as soon as you have it! To begin using it you must first sign and date the Paris Pass, Paris Museums and Monuments Pass and the Paris Visite Travelcard.
In addition you must write the serial number of the Paris Visite Travelcard on the ticket that is passed through the ticket machine. The card and ticket must be kept together at all times and both must be shown in the case of inspection.
Once activated at an attraction, that will count as your first day and you can start using it straight away to take advantage of the great savings and discounts on offer for the duration of your pass.
- Are the 2 day, 3 day, 4 day and 6 day passes for consecutive daysYes, the passes run on a consecutive day basis. If you have a 2 day Paris Pass and activate your pass on a Monday that will be included as the first day and your last day will be Tuesday.Note: if you start using your pass in the late afternoon or evening that will still count as your first day.
- What happens if I change the date of my trip to Paris
Your Paris Pass (as well as your email confirmation voucher if you planned to collect your order in Paris) is valid for one year from the date of purchase.
购买
- How much does a Paris Pass cost
The Paris Pass price depends on who you’re buying the pass for, i.e., Adult, Teen, Child, and how long the duration of the pass is.
For more information on pricing, click here.
Note: the longer the duration, the better value the pass.
- If I order online how do I receive The Paris Pass
If you order the pass online through the website, you will have the option of choosing a delivery address or alternatively, the option to pick it up at the redemption centre in Paris.
Check out our Shipping and Collection page for more information.
- Can I buy The Paris Pass when I am in Paris
You can buy the Paris Pass in Paris at our redemption centre, located here.
Address:
Big Bus Ticket Shop
11 Avenue de L'Opera
75001 Paris - Can I buy The Paris Pass at the Airport
No - The Paris Pass is only available to purchase from our Paris Pass Desk, located here.
Address:
Big Bus Ticket Shop
11 Avenue de L'Opera
75001 ParisNearest Metro: Pyramides
Directions from Pyramides (Lines 7 & 14)
1) Exit 2 on to Rue de l'Echelle
2) Turn left at the top of the stairs
3)The collection centre is located on the right hand side.Opening hours:
Monday – Sunday: 09.30 - 18.30Alternatively you can order your Paris Pass through our website and get it delivered to a home address or pick it up in Paris when you arrive.
- How do you define a childYou can buy a Child Passes for 4-11 year olds and you will need a Teen Passes for 12-17 year olds.Adult Passes are 18 year olds and above.Please note: Teen Passes do not come with a Museum Pass included. If a Teen is planning on visiting museums and monuments unaccompanied by an adult, an Adult Pass is required.
- How much would a standard daily Travelcard cost
1 day travel ticket would normally cost €12, so you’d be making a significant saving if you were to buy the 6 day Paris Pass, with the Travelcard included in the price of the pass.
- Do you offer discounts for groups, students or senior citizens
Because the Paris Pass has been specially created to help visitors save both time and money, we do not offer any further discounts when booking.
To get a better understanding of the savings by using a Paris Pass, click here.
- Can I buy The Paris Pass for a group
You can purchase up to 20 tickets per ticket type when you buy online. The Paris Pass, however, is not designed for large groups of travellers and in some cases large groups may be turned away from certain attractions.
If you are travelling in a large group, contact each attraction in advance to avoid any disappointment.
- How do I use an offer code or discount codeEnter and redeem your offer code on the checkout page after you have chosen your product(s).Note: Offer codes cannot be used in conjunction with any other discount.
- Why haven't I received my email confirmation
Your email confirmation should normally arrive in your inbox a few minutes after completing a transaction/purchase. If you haven't received an email confirmation then we recommend you check your spam filter or junk folder.
If you still cannot locate an email then please send a request through to our customer service teamconfirming your email address and order reference number.
景点
- What are the normal costs of the attractions
The entry costs for all attractions vary and may be over €30.00 for an adult ticket. To see how much you could save on normal entry costs, browse our Paris attractions section for a comparative entry cost to see how much you can save with the Paris Pass.
- Does the pass include all of Paris’s attractions
The Paris Pass includes free entry into over 60 Paris museums and art galleries, as well as entry into popular tours and cruises.
- Can I visit the same attraction twice with my Paris Pass
The Paris Pass only allows single entry to each attraction. Repeat entry is not allowed.
- Where can I use The Paris Pass? Which attractions are includedThe Paris Pass can be used in over 60 attractions, museums and galleries, as well as tours and cruises. For example Palace of Versailles, The Louvre, Notre Dame Cathedral, Paris Opera House and the Seine River Cruise.
- Are the attractions open all year round
Usually, the majority of attractions included on The Paris Pass are open all year round, however, there may be some partial closures around Christmas and New Year.
Check the opening hours and dates for each attraction in advance to help plan your trip.
- How do I find out an attraction’s opening times and closing times
Find out specific opening times and closures on the attractions page, here.
Alternatively, check your complimentary guidebook sent out with every Paris Pass order.
储蓄
- How much can I save with The Paris Pass
With prices starting at just €135 for an Adult pass, the Paris Pass entitles you to free entry to over 60 museums, free travel, a free hop-on, hop-off bus and much more.
To see just five top attractions in Paris; Paris Bus Tour, French Wine Tasting, Palace of Versailles, Seine River Cruise and the Louvre Museum it would cost you €103 in total, if you were to buy an entry ticket per attraction.
So you’re making a staggering saving on being able to visit over 60 top attractions in Paris for free!
- Which Paris Pass offers the best savings
The 6 day Paris Pass is the most economical, working out at just €29 a day. With 6 days free travel included, you’re making a saving on travel alone if you were travelling without the Paris Pass and Paris Visite included.
交通运输
- Do children travel free on Paris public transport
Children under 4 years can ride Paris transport for free.
- Where can I travel with the Paris Visite Travelcard
The Paris Pass includes a Travelcard called the Paris Visite Pass. This gives you unlimited use of Paris’ public transport, including Metro, RER overground trains, buses, trams, SNCF and the Montmartre Funicular.
- Is the transport limited to certain hours of the dayThe Metro is open from 05:30 until 01.15 and on Fridays this extends to 02:15.Local buses, RER and the rail network’s hours of service may vary so consult RATP before you travel.
联系我们
- How do I contact the Paris Pass by telephone
To contact the Paris Pass team from within the UK call us on 020 7293 0972. For international calls the please use +44 20 7293 0972.
网上购物安全吗?
- If I buy online, how will I get my pass
You can choose to have your Paris Pass delivered to you before you travel, however you must allow 10-15 working days from your order date for the delivery.
Alternatively, you can opt to collect your order once you arrive in Paris.
The Paris Pass collection point is at the Grand Rex Cinema in central Paris. Full address details and opening times can be found here. - What payment options do you accept on your website
We accept Visa, MasterCard, Delta/Connect.
- Is it safe to buy the Paris Pass online
Yes. We use secure encryption functionality to ensure your personal details are kept safe and unobtainable by others when buying online.
Once the transaction is processed this functionality deletes your card number from our records, so there is no way that anyone can access the number through our website.
We also use McAfee Hacker Safe software and a popular card processer SagePay to ensure our customers details are as safe as possible.
圣诞及新年
- Can I use the Paris Pass over the Christmas period and New Year
Yes. However, please be aware that some Paris Pass attractions and transport networks may operate restricted opening times or close for business during the Christmas and New Year period.
Customers are advised to contact attractions before visiting to confirm opening times, and to avoid 25th December when planning your Paris Pass usage. Your Paris Pass will be valid for the consecutive days purchased even if you are unable to use the pass on one or more of those days.