Check our FAQs below – they will answer about 95% of your questions

联系我们

• How do I contact the Paris Pass by telephone

  To contact the Paris Pass team from within the UK call us on 020 7293 0972. For international calls the please use +44 20 7293 0972.

COVID-19 FAQ's

• COVID-19如何通过我的巴黎通票影响我即将到来的旅行计划？

  不幸的是，许多景点和城市目前不营业。我们建议您检查景点网站以获取最新信息。

  请注意，我们现在可以将您的通行证从购买之日起延长最多2年！我们已将无忧退款期限延长至 90 天。 现在，购买后长达 90 天内，未使用的通票将支持无忧退款政策。

  如果您的旅行计划受到COVID-19的负面影响，并且您需要进一步的预订帮助，请使用上面的表格给我们发送电子邮件。我们会在7个工作日或更短的时间内做出回应。

• I have an escalated issue that needs to be resolved. How do I contact customer service?

  Please give us a call or email us, using the form above. 
  
  Call Us
  From within the UK: 020 7293 0972
  From overseas: +44 20 7293 0972
  
  WhatsApp (available 24/7 for text chat only) +44 (0) 7827534453
  
  Our customer service team is available:
  Weekdays: 9am and 8pm (excluding UK bank holidays)
  Saturday: 10am to 4pm
  Sunday: 10.30am to 4.30pm (local time)

• How do I extend my pass for 2 years?

  Here’s the good news: you don’t have to do a thing! We’re taking care of that for you. Your pass will work for 2 years from the date of purchase. So relax and don’t worry - you have plenty of time to visit your favourite city once we are up and running again.

• 我是否应该现在购买通行证以准备下次旅行？

  绝对！尽管景点现已关闭，我们的巴黎通票仍可提前购买。如果现在购买通票，您可以放心：

  -通票是当季最低价，您可以在购买后的2年内随时开始体验

  -我们有灵活的退货政策。在此促销期内购买的通行证可能会在90天内退还，而不会出现任何问题

  -您正在支持旅游业的恢复工作，并帮助我们的景点合作伙伴家庭！

• 我该如何为即将到来的旅行做准备？

  我们建议您从当地当局检查旅行建议以进行旅行计划。

  但是，我们建议您直接在景点网站上查看景点的开放时间，如果不确定我们会通过上面详细的各种客户服务渠道为您提供帮助。

  我们也知道您未来的旅行计划可能会改变，这就是为什么我们提供90天取消服务的原因。另外，您最多有2年的时间可以开始使用通行证-而且您不必提前确定日期。这意味着您可以在事情发生变化的情况下安全地计划自己的观光行程。

• Where can I get travel updates?

  We recommend you monitor the local government’s website for updates on the situation on a local level, as well as checking the travel guidelines for your country.

Paris Pass优惠

• 巴黎通票附送旅游指南吗？

  一旦你购买了巴黎通票，您就会获得一本满满120页旅游指南（支持三种语言)，详细介绍每个景点，还有其他购物和餐饮优惠，最大程度享受巴黎之旅!

• 巴黎通票主要优惠？

  巴黎通票，一票在手，全面解锁巴黎。巴黎通票包含巴黎博物馆通票，免费游览55个尊贵巴黎的博物馆和纪念碑，还有！还附送巴黎景点通票，免费玩遍巴黎人气景点！

  您可以使用巴黎观光旅游卡The Paris Visite Pass免费乘搭地铁，巴士，RER，大巴、电车，还可以免费乘搭一天无限次随上随下观光巴士游。

  不需要等候长队伍，简单轻松跳过长队伍，拿着旅游指南快速开始参观指定景点。

  巴黎通票是整套旅游观光套餐，还提供购物和餐饮的优惠！

• 我可以跳过长队伍快速进入特定景点？

  当然可以。巴黎通票确保您跳过正常长队伍，经由快速通道游览景点和博物馆等，特别是罗浮宫，奥赛罗博物馆和格雷万蜡像馆。

• 现在购买巴黎通票有什么优惠吗?

  如果您提前线上官网购买 Paris Pass, 然后在出行前预足够时间邮寄到您。同时也给您足够时间根据我们的旅游指南上推荐提前安排行程。

  您即可开始想用巴黎通票，开始您的完美巴黎之旅了！

  巴黎通票在购买后24个月内有效，可随时激活使用。

   

一般问题

• 如何使用巴黎通票?

  巴黎通票 The Paris Pass 省钱省时出游巴黎。简单拿着通票游览景点，搭配使用免费旅游指南，120页指南 以及我们的官网，给您最全面的出游巴黎资讯。

  巴黎通票包含: 巴黎博物馆通票，包含免费游览巴黎55个有名的博物馆；还包含巴黎景点通票，可以免费游览巴黎其他最有名的景点，例如巴黎格雷万蜡像馆，塞纳河游船，品红酒体验等；最后包含Paris Visite Pass，及巴黎交通票，免费乘搭巴黎交通。不仅如此，凭借巴黎通票，您还可以免费乘搭巴黎随上随下观光巴士和享受购物餐饮折扣优惠。

   一旦激活，您需要在通票规定的有效自然天数内使用完毕。

  自购买开始12个月有效，巴黎通票Paris Pass是您的巴黎之旅必备神器。

• 谁适用巴黎通票?

  都适用。男女老少，全家人旅行，情侣，夫妇，朋友，第一次出游巴黎，再拜访巴黎，停留巴黎玩一段时间，短途游巴黎，背包客，环球旅游者，法国当地人等等，全部都适用巴黎通票。

  只要你的目标是出游巴黎，希望省钱省时，最大限度游览景点，享受独特巴黎之旅，您都适用巴黎通票。

• 夜间景点参观可以用巴黎通票吗？

  尽管巴黎通票一般情况下只支持景点的日间参观游览，您一样可以享受其他优惠，例如观赏 Lido表演，或者在餐厅Hard Rock Café享用夜宵。

  点击此处查看更多巴黎景点

   

• 谁拥有和运营巴黎通票？

  The Leisure Pass Group 由一群旅游观光专家组合的集团， 拥有和运营巴黎通票The Paris Pass， 

  The Leisure Pass Group拥有一系列有名的欧洲各大旅游城市的观光通票，包括伦敦通票 The London Pass和柏林通票 Berlin Pass等。

  The Leisure Pass Group成功拿下了业界多项奖项，包括最近的再2012年英国旅游大奖上赢得最佳旅游度假景点通票银奖。

有效期

• 巴黎通票有效期有多久？

  The Paris Pass if valid for the duration of the pass purchased; ie, 2, 3, 4 or 6 days. These days must be used on consecutive days.

  Your pass will be activated as soon as you go to your first attraction, or activate it on any public transport, so be aware that if your pass is activated at 5pm or in the evening, this will count as your first calendar day.

  The Paris Pass is valid for 24 months from the date of purchase, so it makes the perfect gift for anyone planning to travel later in the year. Likewise, if you aren’t sure of when to plan your trip, you can purchase the pass in advance and with the help of our guidebook, start planning an itinerary before you go.

• 我该怎样开始使用巴黎通票？

  You can use your Paris Pass as soon as you have it! To begin using it you must first sign and date the Paris Pass, Paris Museums and Monuments Pass and the Paris Visite Travelcard.

  In addition you must write the serial number of the Paris Visite Travelcard on the ticket that is passed through the ticket machine. The card and ticket must be kept together at all times and both must be shown in the case of inspection.

  Once activated at an attraction, that will count as your first day and you can start using it straight away to take advantage of the great savings and discounts on offer for the duration of your pass. 

• 2天票，3天票，4天票，6天票，指的是自然天数的有效期吗？
  Yes, the passes run on a consecutive day basis. If you have a 2 day Paris Pass and activate your pass on a Monday that will be included as the first day and your last day will be Tuesday.

   

  Note: if you start using your pass in the late afternoon or evening that will still count as your first day.
• 如果我巴黎之旅改期了，怎么办？

  您的巴黎通票以及当然您购买巴黎通票收到的邮件确认信，都会在购买之后24个月有效，随时可以激活开始使用。

• 如果我变更计划以致我不能/没有使用巴黎通票，该怎么办

  因出行计划改变以致无法使用巴黎通票，您有权在购买之日起获得最长 90 天的退款保证。

  1. 购买后 14 天内，未激活使用的通票适用全额无忧退款保证服务。

  2. 可另加购延长全额退款保证最多至 90 天，您需另支付 30 美元、30 英镑或 30 欧元不等的手续费， 费用将以各城市通票官网的基本货币收取。购买超过 90 天后恕不接受退款申请。

• 如果我的旅行计划受疫情影响被迫取消或延期，该怎么办？

  许多国家/地区已针对该疫情出台了相关措施及旅行政策，但这并不意味着您必须立即取消旅行计划。自 2020 年 9 月 1 日起，所有通票自购买之日起有效期为 24 个月。请注意，我们已将退款期限延长最多至 90 天。 现在，购买后长达 90 天内，未使用的通票将支持以下退款政策：

  1. 购买后 14 天内，未激活使用的通票适用全额无忧退款保证服务。

  2. 可另加购延长全额退款保证最多至 90 天，您需另支付 30 美元、30 英镑或 30 欧元不等的手续费， 费用将以各城市通票官网的基本货币收取。购买超过 90 天后恕不接受退款申请。 

• 博物馆通票有效期是多久？

  当您购买巴黎通票选择有效期天数的时候，就决定博物馆通票的有效，有一种情况例外：3天巴黎通票持有者享有2天博物馆通票。

购买

• 一张巴黎通票价格是多少？

  价格取决于您购买通票时候选择的种类，例如成人，青少年，儿童票这三种不同的种类。种类不同，价格也不同。

  价格详情请点此查看

  有效期越长，节省票价越多。

• If I order online how do I receive The Paris Pass

  If you order the pass online through the website, you will have the option of choosing a delivery address or alternatively, the option to pick it up at the redemption centre in Paris.

  Check out our Shipping and Collection page for more information.

• 我人在巴黎，可以购买 Paris Pass吗?

  您可以直接在我们巴黎当地的票务中心购买 

  地址:

  Big Bus Ticket Shop
  11 Avenue de L'Opera
  75001 Paris

• Can I buy The Paris Pass at the Airport

  No - The Paris Pass is only available to purchase from our Paris Pass Desk, located here.

  Address: 

  Big Bus Ticket Shop
  11 Avenue de L'Opera
  75001 Paris

  Nearest Metro: Pyramides

  Directions from Pyramides (Lines 7 & 14)
  1) Exit 2 on to Rue de l'Echelle
  2) Turn left at the top of the stairs
  3)The collection centre is located on the right hand side.

  Opening hours: 
  Monday – Sunday: 09.30 - 18.30

  Alternatively you can order your Paris Pass through our website and get it delivered to a home address or pick it up in Paris when you arrive. 

• How do you define a child
  You can buy a Child Passes for 4-11 year olds and you will need a Teen Passes for 12-17 year olds.

  Adult Passes are 18 year olds and above. 

   

  Please note: Teen Passes do not come with a Museum Pass included. If a Teen is planning on visiting museums and monuments unaccompanied by an adult, an Adult Pass is required.
• How much would a standard daily Travelcard cost

  1 day travel ticket would normally cost €12, so you’d be making a significant saving if you were to buy the 6 day Paris Pass, with the Travelcard included in the price of the pass.

• Do you offer discounts for groups, students or senior citizens

  Because the Paris Pass has been specially created to help visitors save both time and money, we do not offer any further discounts when booking.

  To get a better understanding of the savings by using a Paris Pass, click here.

• Can I buy The Paris Pass for a group

  You can purchase up to 20 tickets per ticket type when you buy online. The Paris Pass, however, is not designed for large groups of travellers and in some cases large groups may be turned away from certain attractions.

  If you are travelling in a large group, contact each attraction in advance to avoid any disappointment.

• How do I use an offer code or discount code
  Enter and redeem your offer code on the checkout page after you have chosen your product(s).

  Note: Offer codes cannot be used in conjunction with any other discount.
• Why haven't I received my email confirmation

  Your email confirmation should normally arrive in your inbox a few minutes after completing a transaction/purchase. If you haven't received an email confirmation then we recommend you check your spam filter or junk folder.

  If you still cannot locate an email then please send a request through to our customer service teamconfirming your email address and order reference number.

旅游景点

• What are the normal costs of the attractions

  The entry costs for all attractions vary and may be over €30.00 for an adult ticket. To see how much you could save on normal entry costs, browse our Paris attractions section for a comparative entry cost to see how much you can save with the Paris Pass.

• Does the pass include all of Paris’s attractions

  The Paris Pass includes free entry into over 60 Paris museums and art galleries, as well as entry into popular tours and cruises.

  For a full list of the attractions, click here.

• Can I visit the same attraction twice with my Paris Pass

  The Paris Pass only allows single entry to each attraction. Repeat entry is not allowed.

• Where can I use The Paris Pass? Which attractions are included
  The Paris Pass can be used in over 60 attractions, museums and galleries, as well as tours and cruises. For example Palace of Versailles, The Louvre, Notre Dame Cathedral, Paris Opera House and the Seine River Cruise. 

  For a full list of the attractions, click here.
• Are the attractions open all year round

  Usually, the majority of attractions included on The Paris Pass are open all year round, however, there may be some partial closures around Christmas and New Year. 

  Check the opening hours and dates for each attraction in advance to help plan your trip.

• How do I find out an attraction’s opening times and closing times

  Find out specific opening times and closures on the attractions page, here.

  Alternatively, check your complimentary guidebook sent out with every Paris Pass order.

节省票价

• How much can I save with The Paris Pass

  With prices starting at just €135 for an Adult pass, the Paris Pass entitles you to free entry to over 60 museums, free travel, a free hop-on, hop-off bus and much more. 

  To see just five top attractions in Paris; Paris Bus Tour, French Wine Tasting, Palace of Versailles, Seine River Cruise and the Louvre Museum it would cost you €103 in total, if you were to buy an entry ticket per attraction. 

  So you’re making a staggering saving on being able to visit over 60 top attractions in Paris for free!

• Which Paris Pass offers the best savings

  The 6 day Paris Pass is the most economical, working out at just €29 a day. With 6 days free travel included, you’re making a saving on travel alone if you were travelling without the Paris Pass and Paris Visite included.

巴黎交通

• Do children travel free on Paris public transport

  Children under 4 years can ride Paris transport for free.

• Where can I travel with the Paris Visite Travelcard

  The Paris Pass includes a Travelcard called the Paris Visite Pass. This gives you unlimited use of Paris’ public transport, including Metro, RER overground trains, buses, trams, SNCF and the Montmartre Funicular.

• Is the transport limited to certain hours of the day
  The Metro is open from 05:30 until 01.15 and on Fridays this extends to 02:15.

  Local buses, RER and the rail network’s hours of service may vary so consult RATP before you travel.
• 我可以在使用巴黎通行证时将行李存放在某处吗？

  可以!我们与Stasher合作，巴黎通行证持有人可以在探索城市时存放行李或行李。 仅限通行证持有人，可在线预订，使用代码PARISPASS可享受15％的折扣。

网上购物安全吗？

• If I buy online, how will I get my pass

  You can choose to have your Paris Pass delivered to you before you travel, however you must allow 10-15 working days from your order date for the delivery.
  
  Alternatively, you can opt to collect your order once you arrive in Paris.
  
  The Paris Pass collection point is:

  During weekends: 

  Big Bus Ticket Shop
  11 Avenue de L'Opera
  75001 Paris

  Opening hours: Saturday – Sunday: 09.00 - 18.00

  During weekdays: 

  Big Bus Paris
  17 quai de Grenelle
  75015 Paris

  Opening hours: Monday – Friday: 09.00 - 12.00

  
  
  For more information - Check out Shipping & Collection Page

• What payment options do you accept on your website

  We accept Visa, MasterCard, Delta/Connect.

• Is it safe to buy the Paris Pass online

  Yes. We use secure encryption functionality to ensure your personal details are kept safe and unobtainable by others when buying online. 
  
  Once the transaction is processed this functionality deletes your card number from our records, so there is no way that anyone can access the number through our website. 
  
  We also use McAfee Hacker Safe software and a popular card processer SagePay to ensure our customers details are as safe as possible.

圣诞及新年

• Can I use the Paris Pass over the Christmas period and New Year

  Yes. However, please be aware that some Paris Pass attractions and transport networks may operate restricted opening times or close for business during the Christmas and New Year period.

  Customers are advised to contact attractions before visiting to confirm opening times, and to avoid 25th December when planning your Paris Pass usage. Your Paris Pass will be valid for the consecutive days purchased even if you are unable to use the pass on one or more of those days.